Ever wondered how your business is really doing? Here's a simple free tool that will help you find out.

Simply complete the quick and easy questionnaire below, and we will get in touch with some advice and guidance to help you and your business flourish.

Business Performance Scorecard

First Name:

Last Name:

Company:

Email:

Now score yourself from 1 – 5 on each question as follows:

1 - I’m not yet out of the door

2 - Satnav on but I don't know the postcode

3 - En route, but is this the quickest route?

4 - Nearly there

5 - I have reached my destination!

1) I know who my profitable customers are:

2) I am happy with my return on capital:

3) I have a map to enable me to exit my business one day:

4) I have a succession plan in place:

5) I know my business's KPIs & so do my team:

6) We are great at winning new customers:

7) We keep our existing customers happy:

8) I know the key information about my potential customers before I talk to them:

9) The whole team know what our USP is:

10) We have content (blogs, websites, seminars, etc.) that create regular leads:

11) Innovative ideas move quickly from germination to execution:

12) We adapt quickly to changing business conditions:

13) We all know what we should be best at:

14) We have robust processes that everyone knows:

15) We use technology effectively and profitably:

16) My team are up-to-date with the latest industry trends:

17) Everyone has access to training and continuous professional development:

18) We are doing all we can to stay ahead of the competition:

19) We share information in our team:

20) I empower my team to ‘own’ their work:

The four perspectives of the balanced scorecard

The four perspectives of the scorecard are financial, internal processes, learning, customer and learning and growth. Firms that perform well in all four areas put themselves in the best place to achieve their strategic aims. The perspectives are described below:

Financial

This perspective is often the easiest to define and measure. It is a major focus for any balanced scorecard. If the business is not making money, it is likely, in the long term, that there will be challenges in achieving in the other perspectives.

Customer

This perspective focuses on having objectives and measures in place to assess customer satisfaction. This is likely to include having a robust way of gathering and analysing customer feedback.

Internal processes

Internal or business processes define how well a business is operating. Often, the success of business operations is defined by the ability to meet customer needs. However, managing internal processes also means identifying any gaps, delays, shortages, or waste and then addressing them accordingly.

Learning and growth

This perspective looks at the culture of the business. Are employees aware of the latest industry trends? Does the firm encourage collaboration between employees? Most importantly, do employees have fair and easy access to training and other opportunities that enhance their growth?

If you would like to find out more about any of our services, or want to arrange an initial no-obligation consultation with Arah or one of the team, please get in touch...

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Ever wondered how your business is really doing? Here's a simple free tool that will help you find out.

Business Performance Scorecard

If you would like to find out more about any of our services, or want to arrange an initial no-obligation consultation with Arah or one of the team, please get in touch...

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